Refund Policy

At seryn, your satisfaction is our priority. If your product arrives with a manufacturing defect or if you are not fully satisfied with your purchase, you may request an exchange or refund according to the terms below.

Timeframes

• Product dissatisfaction: up to 7 calendar days after delivery.

• Manufacturing defects: up to 30 calendar days after delivery.

For visible damage (broken glass, missing parts, scratches, etc.), the customer must notify us within 24 hours of delivery, including photos or a video showing the product and its packaging. After this period, such damage will be considered the result of improper use.

Return Conditions

The product must be unused and returned in its original packaging, including all accessories and components.

Returns will not be accepted if the item has been altered or modified (e.g., removing links from a bracelet).

Once the returned product is received and passes quality inspection, the customer may choose to:

• Exchange it for another item available in stock, or

• Receive a refund for the product value.

Shipping costs are non-refundable if the delivered product matches the order and arrives in good condition.

Warranty

All products include a 30-day warranty from the date of delivery. To activate the warranty, the customer must send clear photos or a video (up to 1 minute) showing the defect, along with the original packaging and visible label.

The warranty does not cover:

• Aesthetic damage occurring after purchase (cracked screens, scratches, dents)

• Liquid or moisture damage

• Unauthorized repairs or modifications

• Improper use of accessories

• Normal wear and tear (scratches, oxidation, battery reduction, loss of shine, etc.)

• Resistance tests not recommended (impacts, exposure to water or excessive pressure)

Support

seryn does not offer technical repair services or authorized assistance. If you need help with a warranty request, our support team is available to assist you.
Contact us via email: support@serynbeauty.com